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Read the news and 21st-century expectations have never been more unpredictable. The last two decades have brought unprecedented technological advancements, global shifts, and evolving societal norms. The 2020s, in particular, have been marked by rapid transformations, reshaping industries, consumer behaviours, and everyday interactions. With the veterinary sector no stranger to significant change, and for many the relentless pace of change has left a trail of burn out in its wake. However, the truth is we knew this was coming, for far too long in fact we knew things had to change. PetsApp CEO and CoFounder Dr. Thom Jenkins set out on my mission to keep the local veterinary clinic at the heart of the pet care journey, almost a decade ago. The reality, he understood, even back then was that we’ve had just about all the time we’re going to get. We’ve needed every second of it, no doubt but, this now is the 11th hour. One moment’s more hesitation and it could already be too late. And this is not said for dramatuc effect, instead rather a reminder of our collective constraint as a veterinary community. Perhaps the greatest constraint of all. Time. Time waits for none of us. And that can be intimidating, frustrating, even paralysing. It needn’t be. Constraints can be empowering. Creativity happens best in the presence of constraints.

Much like post cards and leaflets through letter boxes, paid ads in print and posters in local corner shop windows, your digital endeavours are not so different. Except instead of letterbox fodder you have social media, instead of physical print you can use Search Engine Optimised blog posts and instead of a Filofax and postcard stack you can now utilise a whole host of tools from within one single [Client Relationship Management (CRM) dashboard.](https://petsapp.com/blog/customer-relationship-management-crm-for-veterinary-teams-introducing-your)

At PetsApp, our unwavering commitment is to act as the best data stewards for veterinary clinics. Unlike others in the industry, we have [resisted the temptation to simply repackage](https://petsapp.com/blog/whatsapp-for-veterinary-teams) platforms like WhatsApp. We believe veterinary clinics and their clients deserve far better. As a trusted, vet-led client communication platform, we remain [steadfast in our vigilance](https://petsapp.com/blog/cyber-essentials-plus-certification) regarding the sharing of client data. Within PetsApp, clinics are always their own data controllers while we act as their data processor. This ensures that the clinic retains full authority and ownership over their data.

Clientrax and PetsApp Join Forces to Revolutionize Veterinary Care with Seamless Integration. PetsApp, the leading client communication and digital payments platform for veterinary clinics, and Clientrax, a trusted practice management software provider, are thrilled to announce their latest integration designed to enhance efficiency, communication, and overall care in the veterinary industry. This collaboration brings together two industry leaders with a shared mission: empowering veterinary professionals to deliver exceptional care while optimizing clinic workflows. By combining Clientrax’s robust practice management capabilities with PetsApp’s intuitive client communication and payment tools, veterinary teams can now provide a more seamless and connected experience for pet owners.

We’re thrilled to announce that Dr. Donita McCants, the visionary founder of Veterinary Concierge, will be joining the PetsApp Pack at stand 4837 during this year’s VMX in Orlando! Dr. McCants, renowned for her innovative approach to veterinary care and practice management, will be offering free coaching sessions to delegates from 2 PM to 4 PM on January 26th, 27th, and 28th.

The PetsApp pack are excited to Announce their latest Game-Changing Collaboration with partners Covetrus and National Veterinary Services (NVS) to Expand its Prescription Home Delivery Offering. On a mission to revolutionise pet care management for both veterinary clinics and their clients the PetsApp pack proudly announces their latest collaboration with Covetrus and long time partner NVS.

The recent announcement from VitusVet has left many veterinary practices seeking a reliable alternative to maintain seamless operations. With PetsApp emerging as te most comprehensive solution, offering features that cater to the diverse needs of veterinary teams. The transition from VitusVet to PetsApp could not be smoother. This article walks you through the best VitusVet alternative on the market and how to move over to PetsApp. # Why Choose PetsApp as Your VitusVet Alternative? User-Friendly Interface: PetsApp provides an intuitive platform that simplifies appointment scheduling, reminders, vaccine tracking, wellness plans and client communications. Its design ensures an effortless transition for teams accustomed to VitusVet.

Passionate about value authenticity, Vet Empowered is a veterinary-led, personal development and coaching game changer, founded by Katie Ford and Claire Grigson in 2020. We have over 25years' experience in practice, and still continue to work on the ground too. Aligned with the PetsApp Pack 'Together is Better' mantra, VetEmpowered feels very strongly about its Vetmed community's need for genuine, human connection.

One essential innovation has always been veterinary appointment booking software, but true success lies in integrating this software with a complete patient advocacy toolkit enriched with robust and intuitive Customer Relationship Management (CRM) systems, CoPilot support tools, loyalty plans, and more. Supports tools that you need not be afraid to use! Here are some key tips on what to look for, how to use it and what educational support there is out there for you and your teams.

Customer Relationship Management, is a widely used business tool for managing interactions and relationships with both existing and potential customers. And you may know some non veterinary specific, very generic offerings such as HubSpot and Salesforce; providing sales and marketing contact management, automations and analytics reporting. And yep, we know we've mentioned words such as 'business', 'customer management' and 'sales', all very dirty words in the vetting space! Very few of us came into veterinary medicine knowing that we wanted to work at this intersection of, businesses and customers and management and sales.

We have now moved away from our old support system and have migrated to a new one. This guide will help you to understand how the new support system works, from raising tickets to searching for existing documentation. To give some context, our support system has moved from HelpScout to Jira Service Desk management, so there is a fundamental change in how tickets are raised. This guide will help you understand how to raise these support tickets as well as assist your clients in creating support tickets.

Dr. Ken Lambrecht and Dr. Joey Goldthorpe and their team at Healthy Pet Connects have put together a full slide deck to accompany their 1 hour session on telemonitoring and how to efficiently and successfully monitor chronically ill and over weight pets, remotely.

Pharmacist turned Programmer, pack member Trina Yau discusses the benefits of PetsApp Home Delivery, its cost savings and convenience. In today's fast-paced world, convenience and efficiency are key, especially when it comes to pet healthcare. Its why we see 35% of the 1 million+ PetsApp chats being about ordering a product such as anti parasitics, prescription refill, or prescription pet food. For veterinary clinics and their clients, the introduction of home delivery services through platforms like PetsApp is proving to be a game changer. Not only does it enhance the customer experience, but it also streamlines operations for clinics. In this blog, we'll explore the benefits of PetsApp home delivery, cost Savings and convenience for both pet owners and veterinary teams alike.

Veterinary clinics manage numerous tasks daily: scheduling appointments, maintaining medical records, managing inventory, processing payments, and communicating with clients. Managing these tasks through separate systems can lead to a fragmented workflow. By integrating key software tools, clinics can automate processes, allowing for smoother transitions between tasks. For example, when your practice management system is integrated with your online booking platform, appointment details are automatically updated in real time. This prevents scheduling errors like double bookings and missed appointments. Similarly, integrating your inventory management tool with your treatment records ensures that stock levels are automatically updated after treatments, reducing the need for manual tracking. The result? A more efficient clinic where staff spend less time on admin work and more time delivering excellent care to patients.

The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. The solution? A robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities. Here’s why investing in a good CRM system is essential for veterinary teams aiming to boost client engagement without adding to their workload.

The latest bitesized masterclass session from the PetsApp Together learning academy. With another easy to digest guide from Vet Tech and CSM Jerica Tarquinio. [__REQUEST YOUR FREE GUIDE__](https://share.hsforms.com/1VseDOYLhSySX5E4oLnDEjQ3oryi "FREE CRM GUIDE") The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. Learn why a robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities is essential for veterinary teams aiming to boost client engagement without adding to their workload.

The PetsApp Together Community Newsletter is more than just a source of information; it’s a platform for connection and growth. By subscribing, you become part of a community that is dedicated to advancing veterinary care and enhancing the lives of pets, their owners and the veterinary teams that so tirelessly care for them. Whether you're seeking professional development, practical advice, or simply a dose of inspiration, our newsletter is here to support you every step of the way. Newsletter subscribers can also access: •Early access to new PetsApp Together event news and tickets •PetsApp [Partners Programme rewards](https://petsapp.com/partners)

Knowing how to successfully launch wellness plans in your veterinary practice can feel like a mine field, especially with so much competition and digital disruption out there. Unlock your free step-by-step guide, brought to you this week from the PetsApp pack as part of the PetsApp Together Academy.

Aimed to help support veterinary teams by giving them the learning tools and community support needed to help keep them at the heart of their local community's petcare journey by showing them efficient ways to grow the businesses they work for, efficiently without increasing their work load. The PetsApp Pack Foster Community and Collaboration at every 'PetsApp Together' event by bringing together veterinary clinics from all over the globe, that would not have otherwise met. Their aim? To create strong, rich support networks, user groups and the highest quality continued learning all for free.

Veterinary professionals and industry stakeholders are invited to download the full report for detailed insights and practical recommendations on leveraging AI to enhance clinic performance. The report is available for free here.

Good Veterinary Practice Management Software is essential for improving the efficiency, accuracy, and overall quality of care in a veterinary practice. By automating routine tasks and providing a centralised platform for managing all aspects of the practice, veterinary teams can focus more on patient care and less on administrative burdens. But what's the best veterinary Practice Management Software for your team?

In celebration of PetsApp CoPilot✨ hitting its first birthday, the PetsApp pack have created a FREE to download report of the key findings of our highly successful, human in the loop AI feature. Unveiling transformative insights for Veterinary teams around how to best place new technology within their clinics. Due to be released at the end of July, you can reserve your early copy now.

In a recent interview alongside PetsApp's Dr. Thom and QSM's Ed Goluch Dr. McCants walk through how she establishes VCPR and the simple hacks she has for reduces the amount of times a patient and their parent need to to be pulled away from their routine to meet with her. Her key tips were to always conduct a full and thorough check of an animal (and any other other pets sharing the same residence) on the first appointment when contact is initiated. For Donita this is normally done via a home visit; one of the many benefits she is able to offer her local pet owning community.

Selecting the right appointment scheduling software is crucial, and while many strong contenders, PetsApp stands out with its full comprehensive suite of features designed to elevate every aspect of your veterinary practice.

Earlier this month Jack Peploe and Team put together a panel of veterinary peers to discuss their latest 'State of the PMS' release. Panelists included Kate Higgins, Director of Village Vets Formby, Francesca Verney, Veterinary Director of Pet People, Simon Hayes, Chief Veterinary Officer of Creature Comforts, Richard White, Co-Founder & CEO of Pickles Vet and of course our very own CEO and CoFounder Dr. Thom Jenkins.

With text and SMS chat, appointment booking, reminders, digital payments, video calls, AI-assisted communication (CoPilot), wellness and loyalty plans, CRM campaigns, meet ups and user groups it's not difficult to work out why the most successful veterinary teams and dedicated pet owners love PetsApp; it has it all! But don't take our word for it. We caught up with vets across the UK, EU and US at one of PetsApp Together community meet ups, to discuss exactly how they use it and why their veterinary teams and pet owners prefer PetsApp.

From panels across VMX and SPVS to RCVS round tables it is more than likely that at varying points over the past 18 months (whether you’ve wanted to or not), you have given some thought to Artificial Intelligence (AI) and its place within veterinary medicine. Regardless of whether your anticipation has been riddled with fear or excitement AI is well and truly here! From streamlining administrative tasks to providing invaluable insights into patient data, and assisting in improving client engagement, used right AI is undoubtedly a game-changer for any veterinary practice.

All any pet parent wants for their furry companions is to ensure that they live the longest, happiest and healthiest lives possible. As a local veterinary practice one fantastic way to offer this, affordably is through a pet wellness plan. Creating a plan that offers a range of benefits that focusses on maintaining the highest level of health means you can create more compliant pet owners by steering them towards a path of more preventative care rather than purely reactive that often leaves both them and you on the back foot, dealing with health issues much later in the disease course than would be ideal.

Wellness plans offer a range of benefits for both pet owners and veterinary teams, fostering proactive pet healthcare and strengthening the bond between the veterinary team and those they support. But whether you're launching or have launched Wellness Plans in your clinic to create cost savings to pass on to your clients, to promote proactive preventive care, to improve patient compliance or all of the above, one thing is for sure not all Wellness Plans are equal! In recent years, the landscape of veterinary care has seen a significant shift towards preventive and wellness-focused approaches. Among the emerging platforms catering to this trend are PetsApp and Nest Veterinary. This is a side by side, competitive review of the two platforms and the Wellness Plan services they each offer.

Last month RCVS announced the recipients of the 2024 RCVS Honours and Awards. The pack are very proud to announce that amongst those highlighthed for the work they have done for the UK veterinary community were PetsApp's very own CEO and cofounder Dr. Thom Jenkins. RCVS President Dr Sue Paterson FRCVS said: “This year we saw a record number of people submit nominations for our suite of awards thanks to a very active social media campaign. This campaign saw a number of previous years’ recipients talking about how important their award was to them, and encouraging members of the professions to recognise veterinary excellence by making nominations, and its success was demonstrably clear. Having so many high-quality nominations meant the Nominations Committee and RCVS Council were left with a difficult decision on who to choose, although it gave us great pride to see so much veterinary excellence on display. All of this year’s winners are the cream of a very large crop and so I congratulate them all for this very significant achievement.”