How to be More Compliant in Line with the CMA's Latest Recommendations: A Guide for Veterinary Teams

In recent month's as our PetsApp Together community have worked closely with the pack to build what we feel to be the most veterinary specific offering on the market; one key nuance that we've seen highlighted again and again and something in all honesty was not planned, is the fact that PetsApp Scribe and its suite of features go along way in helping veterinary teams become more compliant in line with the recent recommendations made by the Competitions and Markets Authority (CMA). PetsApp Scribe with it's easily reviewed pet owner and team documentation and set templates for maintaining an agenda and being sure all areas of concordance are followed, lends itself well to the CMA report's emphasis on transparency, accurate record-keeping, and client understanding.

So, here’s a how to guide on ways PetsApp’s Scribe can help veterinary teams like yours become more compliant according to the CMA's latest recommendations:

✅ 1. Improved Documentation for Transparency CMA wants practices to provide clear, written treatment plans, costs, and justifications. Answer -> Scribe automatically generates structured summaries of consultations, including key points such as

• Diagnoses discussed

• Treatment options offered

• Costs quoted

• Consent provided

• Advice given

This helps ensure that everything discussed is accurately and consistently recorded, improving both internal records and what’s shared with the client.

✅ 2. Client-Friendly Communication CMA stressed the need for clear, understandable communication. Scribe can translate clinical notes into plain-language summaries that clients can actually understand; reducing confusion, disputes, or misunderstandings about treatment choices and pricing.

✅ 3. Evidence of Informed Consent By capturing what was recommended and how the client responded, Scribe helps demonstrate that your team provided appropriate options and obtained informed consent, a core compliance requirement.

✅ 4. Consistency Across the Team Scribe removes variation in how notes are written or how follow-up summaries are shared. This consistency ensures that:

1. All team members are working from the same record
2. Clients receive reliable, standardised information
3. Audits or CMA reviews can easily verify your communication standards

🧠 Bonus: Less Admin, More Accountability Rather than relying on rushed, end-of-day notes or memory, AI Scribe helps your team stay compliant without adding admin burden. It’s faster, clearer, and creates a trail of well-structured evidence.

If you'd like more on this year's CMA recommendations, make sure to check out our PetsApp Together Academy session in partnership with SPVS, on the recent findings and what they mean.