18% of all asynchronous chats now occurring out of hours, Castle Vets were able manage their time more efficiently.
Started using PetsApp
Chats pet month
Year on year pet owner increase
For anything from routine in-patient checkups, general chit chat or appointment bookings - the team had to find a solution that helped them manage their team's time more efficiently, and continue to deliver the high quality service that people had grown accustomed to.
The Castle Vets team turned to PetsApp to help effectively manage their inbound requests and outbound communications. In record time, PetsApp was implemented, the Castle Vets team was trained and clients started using the service.
Ellie (Vet & Director) says: "Before PetsApp, if we had 20 in-patients, we would often get at least that many calls a day with owners wanting to find out about their pets. Now most of that happens via PetsApp and managed by the team at a time that is convenient to them. It's transformed how we operate."
"Being able to manage our time with our clients has been really powerful. They love it too, because they can send us a message in the middle of the night if they want, and we can get back to them when we open at 8am"
“The nurses picked it up really quickly and it's become part of their daily routine.”
"Really impressed with PetsApp. I thought PetsApp was the best one out of all the ones on show," said Ellie.
"Being able to order meds and pay on PetsApp when we are so restricted is a real plus. I’ll be using this when we are not in lockdown as you don’t have to wait for the vets to open just order away - brill and thanks"
"It is easy to ask questions at any time and the vet can respond when convenient so you don’t feel like you are bothering them unnecessarily"
Book your demo with us to find out how PetsApp can help your clinic today.